A major problem faced in the modern workplace is a lack of proper training among employees. This is especially true for entry-level frontline employees – the ones who have the most immediate and primary contact with customers. Making the mistake of poor training habits result in unhappy employees and frustrated customers. Keeping up with training has the opposite effect and the benefits of maintaining an attitude of diligence with training are easy to see. Here are just a few:
Ongoing Employee Training is Cost Effective
Many employers don’t want to spend time on training because it amounts to unproductive paid time for existing team members. The problem is that under-trained employees create much more costly issues. Lack of training can lead to mistakes, which some of those mistakes can cost the company dearly. This is especially true in industries where policies and procedures fluctuate based on company direction, project-specific guidelines, applicable laws, and more. Regular training and education curtail these kinds of issues and allows work to continue with fewer halts and hindrances.
Ongoing Training Produces Confident Employees
People who know their jobs and understand their responsibilities well are a positive reflection of the organization. Customers enjoy working with employees who know their business and employees who know their business have confidence in their abilities to serve their customers. Giving employees the opportunity to learn key aspects of their jobs in a controlled environment makes it easier for them to manage the variables of a real-world work environment.
Ongoing Training Reduces Churn
Well-trained, confident employees are happy employees. They are less likely to become frustrated with their jobs and, subsequently, are less likely to go searching for greener pasture. The more they know, the more invested they become in their jobs. That investment often means the difference between staying put and remaining focused and being distracted by the prospect of other opportunities.
Customers notice when employees are under-trained. Those observations reduce trust and decrease brand loyalty. Customers who are working with under-trained employees will be less happy and more likely to go to the competition if it offers better customer service. A well-trained workforce is indicative of a company that has both the employee’s and the customer’s best interests at heart.
The observations above lead to one simple conclusion: ongoing employee training is highly important for companies. Employees who are adequately trained have measurably positive effects on every aspect of workflow from productivity to morale to customer care. Implement an ongoing employee training seminar for your company and see the change it can make!